Privacy Policy

GenZaic is a digital commerce platform that enables creators, educators, freelancers, businesses, and digital sellers to create online storefronts, sell digital products and services, receive payments, generate invoices, and manage their businesses.

We process personal information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), and other relevant legal requirements.

If you have questions regarding this Privacy Policy, you may contact us at:

Privacy Email: privacy@genzaic.com
Business Email: business@genzaic.com

Depending on how you use our platform, we may collect the following categories of information.

We process personal information only where there is a valid reason to do so, including:

• Providing the services you request
• Creating and managing user accounts
• Processing payments and seller payouts
• Verifying identities and preventing fraud
• Complying with legal, accounting, tax, and regulatory obligations
• Improving platform performance and security
• Responding to customer support requests
• Where required, based on your consent

We may use your information to:

• Register and manage your account
• Verify seller identity and eligibility
• Process transactions and payouts
• Generate invoices and transaction records
• Deliver purchased digital products
• Detect and prevent fraud or abuse
• Provide customer support
• Improve platform features and user experience
• Send important service-related communications
• Enforce our Terms and policies
• Comply with applicable laws and regulatory requirements

We do not sell your personal information to third parties.

GenZaic allows sellers to upload digital products and related content.

Sellers retain ownership of the content they upload. By uploading content, sellers grant GenZaic a limited, non-exclusive license to host, store, display, distribute, and deliver that content solely for operating, maintaining, promoting, and improving the platform and fulfilling customer purchases.

GenZaic may use artificial intelligence technologies to assist users by:

• Improving product descriptions
• Suggesting pricing strategies
• Analyzing marketplace performance
• Assisting with customer support
• Generating recommendations and insights

AI-generated outputs are intended to assist users and should not be considered legal, financial, tax, accounting, or professional advice. Users remain responsible for reviewing and verifying AI-generated content before relying on it.

We use cookies and similar technologies to:

• Keep users logged in
• Remember preferences
• Improve platform functionality
• Analyze usage patterns
• Enhance security and performance

Most web browsers allow you to manage or disable cookies through browser settings. Some features of the platform may not function properly if cookies are disabled.

We do not sell or rent your personal information.

We may share information only when necessary with:

• Payment Service Providers — to process payments, refunds, and payouts.
• Verification and KYC Providers — to verify identity, prevent fraud, and satisfy regulatory requirements.
• Service Providers — who assist with hosting, analytics, communications, infrastructure, or platform operations.
• Legal or Government Authorities — where disclosure is required by applicable law, court order, or lawful governmental request.
• Business Transfers — in connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no online platform or method of electronic storage can guarantee absolute security. Users are responsible for protecting their account credentials and using strong passwords.

If we become aware of a data breach affecting personal information, we will investigate the incident and take appropriate corrective measures.

Where required by applicable law, we may notify affected users and relevant authorities within the timeframes prescribed by law.

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain business and transaction records
• Process payments and payouts
• Resolve disputes
• Prevent fraud
• Enforce our agreements
• Comply with legal, tax, accounting, or regulatory obligations

Some records, including invoices and financial records, may be retained for longer periods where required by law.

Subject to applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to or request restrictions on certain processing activities where permitted by law

You may exercise these rights by contacting us using the details provided below. Certain requests may be limited where retention is required by law or for legitimate business purposes.

GenZaic is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it in accordance with applicable law.

Our platform may integrate with or contain links to third-party services, including payment gateways, analytics providers, cloud services, social media platforms, and external websites.

These third parties operate under their own privacy policies, and GenZaic is not responsible for their independent privacy practices.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be published with a revised "Last Updated" date. Continued use of GenZaic after changes become effective constitutes acceptance of the revised Privacy Policy.

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact us:

GenZaic
Privacy Email: privacy@genzaic.com
Business Email: business@genzaic.com
Website: www.genzaic.com
Address: Moradabad, Uttar Pradesh, India

We will make reasonable efforts to acknowledge and respond to privacy-related inquiries in a timely manner and in accordance with applicable law.